Customer Reviews

At Caudills, we take great pride in providing the very best customer service experience possible.

See for yourself what our satisfied customers have to say about our work.

Excellent
Caudill's4.9
Based on 287 reviews
Ellen Sichina
2 days ago
Fantastic experience with Caudill's security team! Ethan has tremendous expertise in security! Ethan came to our home, listened to our needs, and made expert recommendations on upgrading our security system, best camera placements and viewing angles, etc. After the installation, he ensured that we had the best camera viewing angles and that I knew how to use the app's advanced camera features. Christian did a wonderful job with the installation! He has a lot of technical knowledge about the security equipment, answered all our questions, and showed me how to use the app. Christian ensured that we were happy with the viewing angle for each camera. Thanks, Ethan and Christian! Fantastic job!
Response from the owner:Thank you, Ellen! We're glad to hear about your fantastic experience with Ethan and Christian. It's great to know that their expertise and support made a positive impact on your security system upgrade. Your satisfaction means a lot to us!
Paula Mendenhall
2 weeks ago
Such a knowledgeable and professional group. Dillion did exceptional work and Franklin helped us determine our specific needs. Highly recommend this company.
Response from the owner:Thank you, Paula! We're grateful for your kind words and glad to hear that Dillion and Franklin were able to assist you effectively. Your recommendation means a lot to us!
Brian Aman
3 weeks ago
Im sitting here reading all these great reviews and just seeing where I went wrong. So far I only called for a quote. Called the 24th of July ( Friday ) got called back on Monday the 27th. Set up an appointment and the gentleman came out and did a walk through of what all I wanted done. Said he would be back in contact in a few days. Well over a week later I get a email NOT a call saying he was put out in the field helping and that he would get that quote to me by the beginning of the next week. The email came in on Aug 11th. Today is Aug 31st and yet no quote. Maybe its because I didnt buy the merchandise there cause I was only interested in hiring out their skills. So im glad all the others had good experiences. .ill just seek elsewhere and maybe there they will atleast have the respect to call someone even if they dont won't the business.
Response from the owner:I understand your frustration, Brian, and I'm sorry to hear about your experience. It's important for us to communicate effectively, and we fell short in this instance. We appreciate your feedback and will use it to improve our follow-up process. If you need any further assistance or have questions, please feel free to reach out to us directly.
Tony Frye
4 weeks ago
I called Caudill and they got here very quickly. Two electricians, Ben and Levi, both knew their craft very well. Very friendly and very knowledgeable. I was quite satisfied with their work and I would gladly call them again. 5 out of 5 stars.
Response from the owner:Thank you, Tony! We're glad to hear that Ben and Levi provided you with such great service. Your satisfaction means a lot to us, and we look forward to helping you again in the future!
Foy
1 month ago
Franklin did an excellent job in helping us with our electrical outlet and generator power inlet installation. Thank you.
Response from the owner:Thank you, Foy! We're glad to hear that Franklin provided excellent assistance with your electrical outlet and generator power inlet installation. Your satisfaction means a lot to us!
Richard Fay
1 month ago
This was our first experience with Caudill’s and my wife and I were very impressed. Levi and Dominic were great! They were very professional, knowledgable, courteous and friendly. We needed two faulty outlets replaced and a bathroom light fixture installed. They worked very efficiently, explained the issues as they performed the work, and cleaned everything up when the work was complete. We would definitely use their service again. Awesome job Levi and Dominic!!
Response from the owner:Mr. Fay, thank you very much for the outstanding review! We're glad Levi and Dominic were able to handle your electrical issues efficiently. Thank you for trusting Caudill's for the work!
Howard Welch
2 months ago
I had accumulated five various issues to address at our new home we had moved into a year ago. After searching, I selected Caudill's and visited their office. Tim Snow in the office looked at my list, asked some solid questions, and got me scheduled in just a few minutes. Dillion then came to my home on the scheduled day and jumped on the list. First, I am amazed at how quick he addressed them all. Second, he came very well prepared with the needed parts having reviewed my list I gave Tim. This was an invaluable step in saving time. Third, he suggested some creative ways to address items particularly to the feed to our TV/sound bar setup. That came out much better than I expected. Bottom line, I've found an electrical service and electrician in our new town! Thank you Caudills!
Response from the owner:Thank you, Howard! We're glad to hear about your positive experience with Tim and Dillion. It’s great that Dillion was well-prepared and offered creative solutions for your setup. We appreciate your trust in us and look forward to assisting you again in the future!
Anita Durham
2 months ago
I just had work done by Caudill Electric, from start to finish everyone was great & very professional. The 2 guys that came out to do the work were very good & knowledgeable & cleaned up great. The price for the work they did was very reasonable. If I could give more stars I would
Response from the owner:Thank you, Anita! We're so glad to hear that you had a great experience with our team at Caudill Electric. It's wonderful to know that our technicians made a positive impression with their professionalism and expertise. We appreciate your support and kind words!
Matt Milanese
3 months ago
Had the electric go out at work, called them to come take a look. They came within 1 business day and even called me in the morning to ask if they could come early. Craig popped in, identified the problem and got it fixed within 3 hours. Fantastic work, now we're back up and running! Thank you Caudill.
Response from the owner:Thank you, Matt! We're glad to hear that Craig was able to quickly identify and fix the issue. Your appreciation means a lot to us, and we're happy to have you back up and running!
Dana Hiatt
3 months ago
Joseph and Dillon did an awesome job installing our Tesla charging unit.
Response from the owner:Thank you, Dana! We're glad to hear that Joseph and Dillon did an awesome job with your Tesla charging unit installation. Your satisfaction means a lot to us!
Andrew Main
4 months ago
I've used Caudills now twice - once for electrical and once for home audio. From the quote to the install, they are friendly and easy to work with. Would highly reccomend!
Response from the owner:Thank you, Andrew! We're glad to hear you had a positive experience with both our electrical and home audio services. Your recommendation means a lot to us!
Katie
4 months ago
Dillon and Joe did a fantastic job!
Response from the owner:Thank you, Katie! We're glad to hear that Dillon and Joe impressed you with their fantastic work. We appreciate your support!
Don Smith
4 months ago
Levia and Dillon did a great job installing a new bathroom fan. They cleaned up their scrap stuff. Very cordial. Don Smith
Response from the owner:Thank you so much for the 5-star review! We're glad that Levi and Dillon did a great job installing your new bathroom fan and took the time to clean up their scrap. It's awesome to hear they were so cordial too — that's exactly the kind of service we pride ourselves on. We really appreciate your kind words and your business!
Gretchen Hoyle
4 months ago
Amazing!
Response from the owner:Thank you for the business and the 5 Star review!
John Kuhl
5 months ago
The crew was very professional and thorough in installing the alarm system. They made sure we knew how to operate it properly as well.
Response from the owner:Thank you for the 5-star review! We're thrilled our crew was professional and thorough with the installation and made sure you knew how to operate the system properly. We appreciate your trust—reach out anytime if you need assistance or want to expand your setup. Thanks again!
Matt Splawn
6 months ago
Ethan always takes care of us! Love Caudill’s!
Response from the owner:Thank you, Matt! We're glad to hear that Ethan is taking great care of you. We appreciate your support for Caudill’s!
Joni Palumbo
6 months ago
I have hardwired smoke and carbon monoxide detectors in my house that had reached the end of their service life and needed to be replaced. I called Caudill's Electric and they assured me that they could perform this service for me, and they were able to work my job into their schedule that afternoon thanks to someone else's cancelation. I received a phone call from my service team to let me know that they were approximately 30 minutes away, which was an appreciated courtesy. When Levi and Jake arrived, they were friendly and polite to me, my family, and my pets. They worked quickly and professionally, and had my new system installed in short order. Thank you to Levi, Jake, and the whole team at Caudill's for a great experience. I highly recommend Caudill's for any of your electrical service needs.
Response from the owner:Thank you, Joni! We're glad to hear that Levi and Jake provided you with such a positive experience. Your recommendation means a lot to us, and we appreciate your kind words about our team.
Anna Williams
6 months ago
Used Caudill’s for the third time this year to do something at my house today and I was impressed again by the professionalism and execution of service. The quote I received was very accurate. Joey and his team did a great job with refitting my kitchen and bathroom can lights, switching to led bulbs in closets, and installing surge protector. I’ve also had fans installed by Ben and team and safety inspection done by Franklin. Would recommend this local business and use their services again.
Response from the owner:Thank you, Anna! We're grateful for your continued trust in our services. It's fantastic to hear that Joey, Ben, and Franklin made such a positive impact on your projects. We look forward to assisting you again in the future!
S Neal
7 months ago
Very knowledgeable and efficient. Figured out the problem and got it fixed very well.
Response from the owner:Thank you for your kind review! We're thrilled our technician resolved the issue efficiently and to your satisfaction. Your feedback is important to us—feel free to reach out for any future needs.
Jason Poston
7 months ago
We are in the finishing stages of a kitchen remodel. Last minute, we discovered that three switches in our kitchen needed to be replaced. Getting these switches replaced was keeping our tile contractor from finishing our tile backsplash. I placed a call to Caudill's at 9:00 a.m. this morning. Franklin Guzman replied within 15 minutes. He was on site in less than 30 minutes. He had the repair completed within the hour. His sense of urgency, professionalism and out of the box thinking saved us time and money. Franklin is a true professional! We will be a Caudill's customer for life.
Response from the owner:Thank you for your fantastic review! We're thrilled that Franklin's quick response, professionalism, and innovative approach kept your remodel moving smoothly. We appreciate your loyalty and look forward to serving you again soon!
Nancy Swaim
7 months ago
Response from the owner:Thank you for the 5 stars!
Mike Todd
8 months ago
The work done to upgrade Bethania Moravian Church was completed on time and at the cost quoted. They also service and inspect our equipment. Always should up when asked and on time.
Response from the owner:Thank you so much for your kind words! We're thrilled the upgrade at Bethania Moravian Church was completed on time and within budget, and that our ongoing service continues to meet your expectations. We value your partnership and look forward to being there whenever you call!
Mindi Tingler
8 months ago
Great service. Came out the same day after the big snowstorm. Diagnosed my issue quickly. Franklin was amazing and explained everything. Would highly recommend.
Response from the owner:Thank you, Mindi! We're glad you had a great experience and that Franklin was able to assist you effectively. Your recommendation means a lot to us!
Joe M
8 months ago
Jared and Matt did a fantastic job mounting and setting up my new television. I would definitely contact Caudills again for any future needs.
Response from the owner:Thank you, Joe! We're glad to hear that Jared and Matt provided excellent service with your television setup. We appreciate your support and look forward to assisting you with any future needs!
Linwood Ferguson
8 months ago
Called Wednesday, they showed up Thursday am on time; they listened to what I wanted (and continued to check in with me as issues developed), they did excellent work, and cleaned up after themselves. Both Jared and William spent a lot of time in a hot, cramped and dirty attic, and got not only the pulls done I really needed, but managed to do two additional ones on my "want but could live without" list. After they left I hooked up all the cables to my network and all worked. On top of all that they were pleasant to work with (despite being baked in the heat). Well done! Update 1/29/2026: Called them back to install two speakers in a very difficult to access location. As usual, work was done well and correctly, this time by Jared and Matt, and done in a cooperative way with my preferences. Thank you.
Response from the owner:Mr. Ferguson. Thank you for the business and for the terrific review! We're glad that Jared and William were able to efficiently help you with your network project despite the heat. They do an outstanding job taking care of our customers. Have a great one! The Caudill's Team